Our return policy
Returns & Refunds
We want you to be happy with every product. If your purchase isn't right, you can withdraw from the contract within 14 days without giving any reason.
Last updated: September 2026
14-day right of withdrawal
- You have the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason (Slovak Act No. 102/2014 Z. z.).
- The period starts on the day you, or a person you designate, take delivery of the goods.
- An email to salon@justyou.sk before the 14 days expire is enough.
How to return, step by step
- 1. Email salon@justyou.sk with your order number and the products you want to return.
- 2. Within 24 hours we confirm the return and send you exact instructions.
- 3. Ship or bring the goods within 14 days of your withdrawal to: Heydukova 15, 811 08 Bratislava, Slovakia.
- 4. We refund you within 14 days of receiving your withdrawal, using the same payment method.
Condition of returned goods
- For hygiene reasons, cosmetics are accepted back unused and in undamaged original packaging.
- Opened or used products whose protective seal has been broken cannot be returned.
- Please include the proof of purchase or order number so we can match the return to your payment.
Shipping costs
- Return shipping is paid by the buyer, except for damaged or incorrectly shipped goods.
- We refund the full product price plus the original delivery fee you paid.
- Returning in person at the salon is always free of charge.
Damaged, faulty or wrong items
- If your parcel arrived damaged or contains the wrong product, email us within 48 hours and attach a photo.
- The statutory warranty period is 24 months (Slovak Civil Code § 620).
- We handle complaints within 30 days at the latest, offering replacement, repair or a refund.
- For a justified complaint, we cover the shipping costs.
Gift vouchers & treatments
- Gift vouchers are valid 6 months from the purchase date and cannot be exchanged for cash.
- An unused voucher can be passed on to someone else, the code stays valid.
- Please cancel a booked treatment at least 24 hours in advance so we can move any paid deposit to a new appointment.
Alternative dispute resolution
- If you are not satisfied with how your complaint was handled, you may contact the Slovak Trade Inspection (soi.sk).
- For cross-border purchases you can also use the EU ODR platform (ec.europa.eu/consumers/odr).
Need to return a product?
Send us your order number and we'll take care of the rest, we usually reply within a few hours.